Office Policies & Procedures

Prescriptions

Prescription refill requests may be made 24 hours a day via the Kennesaw Pediatrics website or anytime during business hours, Monday through Friday. Whenever possible, please request refills online or when you are in the office. Please allow 48 hours for prescription refills.

Refill a prescription online →

Please note that antibiotics or medicines used previously for a specific diagnosis are never prescribed blindly over the phone. Your child deserves and needs appropriate medical evaluation of every episode to determine its diagnosis and appropriate treatment. While knowledge of previous episodes and treatments are helpful, there is no substitute for a visit with your pediatrician. When your child is ill,  please schedule an appointment right away. We are available seven days a week for your convenience. Requesting a refill inappropriately will only delay your child’s care. Call the office and speak with our triage nurse if you are unsure if your child needs to be seen.

ADD/ADHD Medication Refill Request

Monthly office visits are required for a minimum of three months. After this, appointments are required every 3 months.

In order to supervise your child’s health, we must review the progress of your child in our office every three months. If you are in need of a refill for your child’s ADD/ADHD medication, please call our office and schedule an appointment. You will receive your child’s ADD/ADHD medication prescription at your child’s office visit every three months.  This prescription can be provided to you on paper or sent electronically to your pharmacy.

Referrals

Patients seeing a specialist often are required by their insurance company to have a referral prior to the appointment with the specialist. Please check with your insurance company to determine if your specific policy requires referrals. We are happy to assist you with a referral.  Please contact our office 5 business days prior to the scheduled appointment. You can call the office or login to the Patient Portal and fill out the “Request a Referral” form 24 hours a day. It is your responsibility to ensure you follow all requirements of your insurance.

Request a referral online →

Forms

Physical Forms – requires 48-72 hours for completion.
Immunization Records (Form 3231) – requires 48-72 hours for completion.
Hearing and Vision Records (Form 3300) – requires 48-72 hours for completion.
Katie Beckett Forms – requires 7-14 business days for completion.
Family Medical Leave Act (FMLA) Form – requires 7-14 business days for completion.

No-shows and Cancellations

There is a $35 fee for no-shows or cancelled / rescheduled appointments with less than 24 hours notice.